There are many critical skills necessary for effective leadership. There are hundreds of books written on the subject, covering topics as varied as humility, positive attitudes, building on your strengths, communicating effectively, and so on. A quick Google search tells us that the top leadership skills include communication, delegation, motivating the team, and trustworthiness, among many others.
Leadership is a difficult and complicated concept. There is no doubt that these skills are crucial to successful leadership. A wise, successful leader will surely look to develop all of these skills in order to be the best they can be.
Underlying these skills, however, lies one critical skill that needs more discussion. It is the absolute essence of leadership, and without it, none of the other skills matter much. It may be that this skill is seen as so elementary that we skip right over it, assuming that someone who considers themselves a leader has already developed this skill.
My experience says this is far from the truth. What skill is this?
The ability to make a decision.
After all, why do we have leaders? In order to make decisions! Hard ones, easy ones, decisions over which direction to go, who to hire, which product to sell, what processes to improve, and so on. Decisions are central to the operation of business. One might say that a decision to not make a decision is still a decision, but this is not the skill I am talking about today.
Making decisions is hard. After all, if things go awry, it’s your responsibility, your head on the plate! This can be especially daunting if large teams or entire companies are relying on your decisions. That is, however, part and parcel of the whole leadership gig. If someone chooses to become a leader, she/he must understand that this critical skill is at the heart of her/his new responsibilities.
Have you ever worked for someone who struggled with this skill? It can be the most frustrating experience of all time. Some of the greatest complaints and vexations I have heard over the years come as a result of a leader’s failure to make a decision.
It can look like this:
- Employee: We’ve done the research
- Leader: Yes, but did you look at this? Go back and pull more data
Or this:
- Employee: Here is the recommendation we have developed
- Leader: Let’s take this to the group and see what they think
Or even this:
- Employee: So, the decision I heard was to move forward on this.
- Leader: Yes, well, let me get back to you on that
These are just some of the ways ‘leaders’ avoid decision-making. Constantly looking for a definite answer that does not exist by continually searching for information is one of the most popular methods. In this situation, the leader feels no decision can be made until all possible data has been explored.
Another popular method ‘leaders’ use to avoid making decisions is constant consensus building. In this case, the leader turns the decision over to a group. He works back and forth from one team member to the other until those members are in agreement on a decision. The leader may try to explain this as delegating or as listening to his team. Unfortunately, this is simply his/her way of avoiding the responsibility of making the call.
Another method used to avoid decision making is to simply not decide. By putting off the decision, the leader hopes to kick the decision down the road until someone else makes it or the situation resolves itself.
First, some advice to leaders: Double-check yourself to be sure you aren’t accidentally using some of these techniques to avoid decision making. Some decisions are hard to make, but that’s why you are in the position you are in. You have been hired to make these difficult decisions, so go do it. I wrote a previous post that may help you here.
Now, for employees stuck in a position of having to deal with indecisive leaders, here is some advice for you:
- Anticipate the need for data when presenting information to your boss. This is an important element of managing up, regardless of the type of boss you have, but particularly important when dealing with this type of boss. Know your stuff, have your numbers.
- Seek buy-in from others involved in the decision-making. Sharing that other leaders are already on-board can be effective in helping your leader make the final call.
- If your boss requires consensus, work with your co-workers ahead of time to be sure everyone is on the same page before the meeting. This is the same advice as above – simply a different group of people.
- Don’t give up. If your boss is the type to put off decisions, just keep coming back. Try different ways of presenting the information. Sometimes a quick hallway conversation can be better than a formal meeting/presentation, or vice-versa. Often times leaders need to hear things several times before they actually hear it.
- If all else fails, and it is absolutely terrible that it can come to this, get yourself a new boss. Life is short, and we all deserve happiness and fulfillment at work. Don’t hang around too long expecting something to change! Make your own tough decision and move on!
Good luck to you all!
As always, stay positive!!
