Diversity can be a puzzling issue to deal with. Even defining what diversity means can be problematic and fraught with missteps, over-simplifications, and mistakes. Lately, I have heard many business leaders describe the diversity they seek as “differences not just in the obvious ways, but also diversity of background, experience, perspective, all of those types of things.”
I have been doing a heavy load of interviewing as I am currently in a job search. I always ask the question (because it is important to me) about diversity in the workplace. Most companies, after using the quote above, will then point me to their Employee Resource Groups (ERGs) and will occasionally share the names of some senior level individuals who are African-American or female.
None of this is bad. In fact, the many accomplishments these ERGs and senior executives have made are impressive. The support the companies put behind them comes through in the sometimes staggering number of ERGs or in the types of programming they put on. For example, at one company I noted that a well-known national thought leader on women’s empowerment had been invited to speak at an ERG event.
This is all good news. Companies need diversity these days. Study after study have shown that diverse companies are more successful than their less diverse counterparts. And with the world itself becoming more diverse, it is in every company’s best interest to mirror their customers.
What I want now is something more than companies have been offering up to now. I am anxious for the next generation of diversity initiatives. More of the same just won’t cut it anymore. Here are just a couple ideas companies should explore next:
- Bring up the pride the company has in diversity without a candidate, investor, customer, or partner having to ask. Perhaps display a picture of the current Board of Directors or Senior Leadership Team that reflects that pride. Really any statistic that would help illustrate this would be welcome.
- Add a chair on the Board of Directors to be filled by a representative of the ERGs. This person would be responsible for ensuring the voices of the minority groups are included in any high-level company decisions. I can imagine that this might make some executives uncomfortable, but if the company is doing it right, there are already highly qualified diversity candidates at the highest levels that can serve in this roll.
- Involve the ERGs in real business problem solving. I can only imagine the incredible results if these diverse groups brought their talents to bear on, say, a new marketing campaign, the product development process, or on a customer service issue that needs to be solved. Plus, the experience and exposure that these individuals would receive being a part of such a project nearly makes me giddy.
- Develop a flexible holiday schedule, allowing associates to take off work on the days most important to them. Many companies have switched to flexible days for sick and vacation, lumping them in together. This just takes it one step further to include holidays.
- Share how you are specifically developing programs to help diverse employees throughout the organization to move up the ladder and how you support them at crucial points in their careers. With women, for example, there is a significant danger of them opting out as they move up the corporate ladder. What has the company done to keep this from happening? What programs have been explored? There are similar issues with other groups at various levels.
- Hire a diverse candidate to be CEO. There is certainly no better way to show the company’s commitment to diversity than to show it starts at the top. I’ve seen several companies point to the level just below the CEO as an example of diversity. Although this is wonderful to see, this is no longer enough.
I am certain there are other ways companies could show their next level commitment to diversity. What ideas do you have? What has your company done in this arena so far? What has worked? What hasn’t worked? I would love to hear your thoughts!
As always, keep it positive! Have a great day!